Privacy Policy
Last updated: April 3, 2026
Introduction
Peter Piper Plumbing ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following categories of personal data:
- Identity Data — Your name and other identifying information you provide.
- Contact Data — Your email address, phone number, and service address or zip code.
- Financial Data — Payment information processed securely by third-party payment providers. We do not store full payment card details.
- Transaction Data — Details about services you have purchased or inquired about, including service history and correspondence.
- Technical Data — IP address, browser type and version, time zone, operating system, and other technology identifiers collected automatically when you visit our website.
How We Use Your Personal Data
We use your personal data for the following purposes:
- To perform contracts — including scheduling, dispatching, and performing plumbing services you have requested.
- To pursue legitimate interests — such as improving our services, training our staff, and communicating about your service appointments.
- To comply with legal and regulatory obligations — including record-keeping, licensing, and local/state plumbing code requirements.
- To send you communications — including transactional messages related to your service and, with your consent, marketing and promotional messages.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Access to your personal data is limited to personnel who need it to perform their job functions. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes, we are required to retain certain transaction data for a minimum of 6 years. When we no longer need your personal data, we will securely delete or anonymize it.
SMS and Communications
By providing your phone number through our contact forms or other means, you will be asked to consent to receive two types of SMS messages from Peter Piper Plumbing:
Transactional Messages:
Scheduling updates, appointment confirmations, service reminders, account alerts, and other service-related information.
Marketing Messages:
Promotional content, seasonal offers, special discounts, and general marketing updates about our plumbing services.
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to any message, or reply HELP for more information.
Consent to receive marketing messages is NOT a condition of purchasing any goods or services from Peter Piper Plumbing.
SMS opt-in consent and phone numbers will NOT be shared with third parties, except SMS service providers for the sole purpose of delivering messages on our behalf.
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your information. To exercise any of these rights, please contact us using the information on our Contact page.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at (864) 708-HERO or visit our Contact page.